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Terms and Conditions

Prices are subject to change without notice.

 

All merchandise will be shipped at the prices in effect at the time the order is placed.

 

Zero Gravity reserves the right, at its sole discretion, to change or discontinue styles, colors, sizes or fabrics.

 

All orders are subject to availability.

 

The customer agree to pay the delivery fee indicated in the order form.

 

The final order is the item name placed through the order form. In the event that the client inputs the wrong product name in the order form and wants a shipped item replaced, the client takes full accountability of shipping expenses.

 

Orders unpaid after 48 hours will be considered void and shall be sold to other customers. Shall there be any request to pay later than two days, the client shall inform Zero Gravity via text or email immediately

after receiving the text. Approval of the request is subject to product availability.

 

The customer takes responsibility of tracking the order online. Should there be any delay in shipping or error in the delivery information, the client shall inform Zero Gravity through email or text.

 

Items are subject to inspection before shipping. Should there be any damage in the product after receiving it, the customer shall inform Zero Gravity immediately within 24 hours of the receipt of the item.

 

In the event that a wrong item is shipped to the customer, Zero Gravity shall shoulder shipping expenses. Shipping costs shall be reimbursed to the customer.

 

Zero Gravity shall replace items damaged in production within 14 days of the report. In this event, Zero Gravity will shoulder shipping costs for the return and re-shipping of the item to the client.

 

If an item is to be bought on a sale period, the client shall pay within the period. Otherwise, regular prices shall take effect and the client shall pay the price difference or have their payment refunded.

 

Items bought on sale cannot be exchanged nor returned.

 

When a client is unsatisfied with the product, a refund is okay provided the product has not been used. The refund will be limited to the price of the item at the time of purchase. All shipping costs will not be refunded. Fees for returning the item shall be handled by the client. Refund shall take 1-5 business days. Zero Gravity reserves the right to reject a refund if the product returned does not meet standards.

 

Regular Shipping

 

For Xend shipments, shipping cut-off is 11am, Mondays through Friday. Proof of payments received after 11am shall be shipped the next day. 

 

Counting of days for product shipment shall begin 24 hours after the NinjaVanPh shipping email notification is received.

 

The customer agrees that any delay in shipping is the responsibility of Zero Gravity’s shipping partner, NinjaVanPh. Zero Gravity will not be liable for any delays.

 

Shipping within Metro Manila takes 2-3 working days, 3-7 days for provinces outside Metro Manila.

 

Items on free shipping shall be sent through NinjaVanPh. In the event that the client chooses another courier, the client shall pay for the price difference between the chosen courier and NinjaVanPh

 

Same Day Delivery

 

For same day delivery, the client agrees to book the delivery through GrabExpress.

 

The client also agrees to pay the fee for the service.

 

Availability of this service is dependent on the availability of GrabExpress riders to deliver the item.

 

The cut off time for items shipped on the same day is at 1:30PM. The client agrees that if the proof of payment be sent through Zero Gravity’s email after 1:00PM, the item shall be shipped the earliest possible time the next day. 

 

The service is available from Monday to Friday. Zero Gravity shall provide details of the delivery for same day shipments.

 

Please submit your order only if you agree to our terms and condition.

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