Privacy Policy

What Are Cookies

Like many websites, the Zero Gravity Manila’s website use “cookies” to maintain a record of your visit. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. It can only be read by the server that sent it to you. This information does not identify you personally. Cookies help us improve the Zero Gravity Manila’s website and optimize your experience.

We use cookies for a variety of reasons, including those detailed below. A number of the cookies we use only last for the duration of your browsing session and expire when you close your browser. Other cookies we use to remember you will last longer. Some cookies are set by us and others are set by third-parties who support or deliver services for us.

We reserve the right to revise this Cookies Policy at any time by posting an updated version on the Zero Gravity Manila’s website, without further notice to you. BY USING THE ZERO GRAVITY MANILA’S WEBSITE, YOU CONSENT TO OUR USE OF COOKIES IN ACCORDANCE WITH THIS POLICY

How do we use it?

Functional Cookies

We use some cookies to improve the functionality of the Zero Gravity Manila’s website and customize how our website runs according to your preferences. In order to achieve this, we set cookies to make sure you have an optimal experience on the site.

For example, cookies may be used to remember if you are already registered for email subscriptions from Zero Gravity Manila , to remember your preferences, such as your region, currency and favorite products, and to decide whether to show you Content that is only be available to certain users. Functional cookies also make sure that when you submit data through a form, such as on our contact pages, we will be able to remember your details for future correspondence.


Required Cookies

Some cookies are necessary for core website functionalities and to help with navigation.  For example, they are used to remember your password so you can log into your account securely, and when you are logged into your account, cookies remember this while you are browsing so you don’t have to log in each time you visit a new page.  Required cookies are also used when you complete an order (to remember what is in your shopping cart between pages) or sign up for an account (when you input information on separate pages). These cookies are also important to verify your access to secure payment pages. Required cookies are typically removed or cleared when you log out; however, in some cases they may be stored to remember your site preferences.

Advertising Cookies

Our third-party service providers also use cookies to gather information about your interest in the Zero Gravity Manila’s website, the Content, and our products and services by collecting your IP address and the city or country where you are located. This information is used to place Zero Gravity Manila advertisements across other websites that you visit. It is also used to track whether or not you click on Zero Gravity Manila advertisements that are placed on other websites.

One of the providers we use for this service is Google AdSense, which uses a cookie activated by a ‘double-click’ on an advertisement to improve the advertisements you see and limit the number of times a specific advertisement is displayed.

Advertising offsets the cost of running the Zero Gravity Manila’s website to allow us to continue developing the Content and provide products at the best price possible. They also make sure that Zero Gravity Manila  advertisements on other websites are tailored to your interests.

For more information on Google AdSense see the official Google advertising privacy policy: https://www.google.com/policies/technologies/ads/. To opt out of Google AdSense, you can manage your Google advertisement preferences here: http://www.google.com/ads/preferences.

We also use social media buttons and/or plugins on the Zero Gravity Manila’s website to allow you to connect with your social network in various ways, including the sharing of our pages or social media accounts. When you use the Facebook plugin, Facebook will set cookies which may be used to enhance your profile on their site, or contribute to the data they collect and store in line with their own privacy policies.

 


Analytics Cookies

We use analytics cookies to collect information on how visitors to the Zero Gravity Manila’s website interact with our Content and services. This helps us understand what services and products are popular and if there are areas of the Zero Gravity Manila’s website that could be improved. This information is gathered by pixel tags or web beacons, and is aggregated at a high level so that it cannot be used to identify any individual person.

We use a third-party program called Google Analytics to gather this data. Google Analytics is one of the most widespread and trusted analytics solutions available.  Cookies set by Google Analytics may track things like how long you spend on the Zero Gravity Manila’s website, which pages you visit, and whether you make a purchase. This information is typically held by Google on servers in the United States. 

For more information on Google Analytics cookies, see the official Google Analytics page: https://www.google.com/analytics. You can opt out of Google Analytics cookies by downloading their browser plug-in tool from http://tools.google.com/dlpage/gaoptout.

DISABLING COOKIES

We do not recommend disabling cookies while using the Zero Gravity website because it will negatively affect website functionality and disable certain features. There is no industry-standard way to limit the use of cookies without affecting your experience on the +ZG website.

You can prevent the setting of cookies and delete cookies by adjusting the settings on your browser. The steps for doing this differ from browser to browser. Check with your installed browser.  

You may visit www.allaboutcookies.org for more information.

We may share your information with third parties in connection with the foregoing activities such as Google, Facebook, Instagram and Shopify.
You may read more information about how these parties use your information through the following sites:

Shopify: https://www.shopify.com/legal/privacy.

Google: : https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Facebook: https://www.facebook.com/policy.php

Instagram: https://help.instagram.com/155833707900388


Contact us
We may update this Privacy Notice from time to time without warning. For more information, or if you have questions or complaints, please contact us by sending an e‑mail at hello@zerogravitymnl.com.

 

Frequently Asked Questions

HOW DO I ORDER?

Order through this website. Choose among the products from our website. You would need to provide your name, address, contact information and email address. The information you provide will only be used to complete your order. Details will be provided after you finish the checkout. 

 

DO YOU HAVE A STORE?

For now, we are solely online-based.

 

WHAT ARE THE AVAILABLE PAYMENT OPTIONS?

We can only accept cash payments via BDO/BPI deposit and Gcash payments.

 

HOW MUCH IS SHIPPING FEE?

Current shipping prices are indicated in the Shipping section of the order checkout. Prices are subject to change. Current shipping prices are reflected in the order form. 

 

DO YOU DO CASH ON DELIVERY?

The Cash On Delivery option is available nationwide. The service is provided by LBC. 

 

DO YOU DO SAME DAY DELIVERY?

Hello! Yes we cater to same day delivery. Please note that you will have to book the pick-up and pay the item before shipping. We are located in Marikina. We can dispatch between 9-12NN and 2-4PM. Kindly note that same day delivery may not be available daily. Please message us on http://m.me/zerogravitymnl😊

 

HOW DO I CONFIRM IF YOU RECEIVED MY ORDER?

You will receive an email from us confirming your order. Payment details will also be available upon checkout. 

 

CAN I RESERVE AN ITEM?

Once you’ve filled-out the order form, if the item is stocked, it is reserved in your name for 2 banking days.

 

HOW LONG DOES SHIPPING TAKE?

Shipping days vary depending on location. For areas inside Metro Manila, items can be delivered as early as the next day or as late as four (4) days. Provincial locations outside the vicinity of Metro Manila may take 3-5 days to deliver while locations on the northern part of Luzon and the whole of Visayas and Mindanao may take 3-8 days to deliver. Delivery is on regular business days.

 

DO YOU SHIP OUTSIDE THE PHILIPPINES?

We can work it out. Shipping shall be shouldered by the client.

 

 

HOW DO I KNOW IF YOU SHIPPED MY PAID ORDER?

An email notification will automatically be sent to the email address you provided in the order form after we turn over your item to LBC. Please wait for the tracking number to be sent to your mobile number/ email address. 

 

DO YOU GIVE DISCOUNTS FOR BULK ORDERS?

For orders in bulk, email us directly at hello@zerogravitymnl.com

 

DO YOU HAVE A SALE SEASON?

We do not have scheduled sales throughout the year. We do make announcements when we discount our items, otherwise, the price indicated in our order form is final.

 

WHAT ARE THE SIZES OF YOUR BAGS?

Dimension are available on the product’s page.

 

DO YOU HAVE A RETURN POLICY?

We do quality control before we ship out our products, but if there would be any problems with the product, inform us within 2 days of receiving it so we can work out an exchange.

 

DO YOU HAVE A WARRANTY?

We give one (1) week warranty for all our bags. Damages incurred in production shall be reported within 24 hours of item delivery. We will replace any damaged item with a new one.

 

DO YOU REPAIR THE BAGS?

We can repair our products. The client shall shoulder all shipping, labor and miscellaneous expenses.

 

HOW DO I CLEAN THE BAG?

All of Zero Gravity MNL’s bags are washable with mild soap and warm water.  Hand washing is advised. The metal hardware, if any, should be dried first with clean, dry cloth after washing. It is recommended, however, that the bag be spot cleaned using mild soap. The bag should be air-dried.

 

I WANT TO PROMOTE YOUR PRODUCTS. HOW DO I GET IN TOUCH?

Email us at hello@zerogravitymnl.com for any marketing inquiry.