Frequently Asked Questions
HOW DO I ORDER?
Order through this website. Choose among the products from our website. You would need to provide your name, address, contact information and email address. The information you provide will only be used to complete your order. Details will be provided after you finish the checkout.
DO YOU HAVE A STORE?
For now, we are solely online-based.
WHAT ARE THE AVAILABLE PAYMENT OPTIONS?
We can only accept cash payments via BDO/BPI deposit and Paypal payments.
HOW MUCH IS SHIPPING FEE?
Shipping fee is 150 Pesos for Metro Manila orders; 250 Pesos for areas outside Metro Manila. We ship through Zoom Courier PH and LBC. Current shipping prices are indicated in the Shipping section of the order checkout. Prices are subject to change. Current shipping prices are reflected in the order form.
DO YOU DO CASH ON DELIVERY?
The Cash On Delivery option is available nationwide. The service is provided by Zoom Courier for Metro Manila and LBC for provincial addresses.
DO YOU DO SAME DAY DELIVERY?
We can deliver your item on the same day through GrabExpress for most Metro Manila addresses. Please message us for details. This service is subject to rider availability.
HOW DO I CONFIRM IF YOU RECEIVED MY ORDER?
You will receive an email from us confirming your order. Payment details will also be available upon checkout.
CAN I RESERVE AN ITEM?
Once you’ve filled-out the order form, if the item is stocked, it is reserved in your name for 2 banking days.
HOW LONG DOES SHIPPING TAKE?
Shipping days vary depending on location. For areas inside Metro Manila, items can be delivered as early as the next day or as late as four (4) days. Provincial locations outside the vicinity of Metro Manila may take 3-5 days to deliver while locations on the northern part of Luzon and the whole of Visayas and Mindanao may take 3-8 days to deliver. Delivery is on regular business days.
DO YOU SHIP OUTSIDE THE PHILIPPINES?
We can work it out. Shipping shall be shouldered by the client.
DO YOU HAVE MEET-UPS?
We try to have at least one group meet-up per month. The schedule is announced at least a week before the meet-up is held. Individual meet-ups are not available at the moment.
HOW DO I KNOW IF YOU SHIPPED MY PAID ORDER?
An email notification will automatically be sent to the email address you provided in the order form after we turn over your item to Zoom Courier. For LBC shipments, please wait for the tracking number to be sent to your mobile number/ email address.
DO YOU GIVE DISCOUNTS FOR BULK ORDERS?
For orders in bulk, email us directly at email@example.com.
DO YOU HAVE A SALE SEASON?
We do not have scheduled sales throughout the year. We do make announcements when we discount our items, otherwise, the price indicated in our order form is final.
WHAT ARE THE SIZES OF YOUR BAGS?
Dimension are available on the product’s page.
DO YOU HAVE A RETURN POLICY?
We do quality control before we ship out our products, but if there would be any problems with the product, inform us within 2 days of receiving it so we can work out an exchange.
DO YOU HAVE A WARRANTY?
We give one (1) week warranty for all our bags. Damages incurred in production shall be reported within 24 hours of item delivery. We will replace any damaged item with a new one.
DO YOU REPAIR THE BAGS?
We can repair our products. The client shall shoulder all shipping, labor and miscellaneous expenses.
HOW DO I CLEAN THE BAG?
All of Zero Gravity MNL’s bags are washable with mild soap and warm water. Remove the shoulder pads of the bags before washing. Hand washing is advised. The metal hardware should be dried first with clean, dry cloth after washing. It is recommended, however, that the bag be spot cleaned using mild soap. The bag should be air-dried.
I WANT TO PROMOTE YOUR PRODUCTS. HOW DO I GET IN TOUCH?
Email us at firstname.lastname@example.org for any marketing inquiry.